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Store Policy

Customer Care

​At Become By Monicia, we value our clients and strive to provide an exceptional experience rooted in professionalism, transparency, and care. This Customer Care Policy outlines our commitment to ethical service, clear communication, and respectful interactions, while also protecting our business from misuse or abuse.

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1. Our Commitment to You

We are committed to:

  • Responding to inquiries and concerns within 1–3 business days

  • Delivering products and services as described

  • Maintaining professional and courteous communication at all times

  • Ensuring transparency in pricing, timelines, and expectations

  • Providing a safe and respectful environment during all events, tours, and experiences

 

2. Communication Channels

You may contact us via:

 

  • Email: bmperwork@gmail.com

  • Social Media: Direct messages via our official platforms

  • Contact Form: Available on our website

  • Phone/WhatsApp: For urgent matters (when applicable)

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Please allow up to 72 hours for a response, especially during travel, active tours, or after major product launches.

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3. Feedback & Resolution

We welcome feedback and are committed to resolving issues in good faith. To assist with any concerns:

 

  • Submit your feedback in writing via email

  • Provide any relevant screenshots, receipts, or context to help us understand your concern

  • Allow us time to investigate and respond with a proposed resolution

 

 

We do not tolerate:

  • Harassment, profanity, threats, or defamatory language

  • Abuse of our customer service channels (e.g., repeated demands for compensation without valid cause)

  • False claims or manipulation of our refund processes

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Such actions may result in revoked access to services, refusal of future business, or legal action.

 

 

 

4. Tour-Specific Conduct & Support

By participating in a tour, you agree to:

 

  • Maintain respectful conduct with staff, fellow attendees, and local collaborators

  • Follow all safety protocols and tour guidelines

  • Communicate any issues during the tour so we have the opportunity to address them immediately

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We cannot retroactively resolve concerns that were not communicated during your participation. We aim to correct issues in real-time and appreciate cooperative communication.

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5. Refund & Dispute Handling

We take financial integrity seriously. If you have a billing issue:

 

  • Contact us directly before initiating a chargeback or third-party dispute

  • Refund eligibility is determined based on our Terms & Conditions, not personal dissatisfaction after services are rendered

  • Filing false claims or coordinating disputes with third parties may result in legal action and disclosure of related communications

 

6. Professional Boundaries

We are a small, independently operated business with limited capacity. To ensure fairness:

 

  • Direct messaging staff outside of business hours or platforms not approved for communication (e.g., personal numbers or social accounts) is discouraged

  • We reserve the right to discontinue service to anyone who disrespects boundaries or engages in manipulative or dishonest behavior

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7. Updates to This Policy

We may update this policy to reflect changes in operations. The latest version will always be posted on our website.

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Privacy & Safety

Become By Monicia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, purchase our digital products, participate in our tours, or communicate with us directly.

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1. Information We Collect

 

We may collect and store the following information:

 

  • Personal identifiers (such as your name, email, phone number, and social media handles)

  • Billing details (processed securely via third-party providers; we do not store payment information)

  • Tour participation information, including photos, videos, and any written or verbal feedback

  • Customer communication, including emails, dispute-related messages, and inquiries

  • Technical data, such as cookies and website usage information (when you visit our site)​

 

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2. How We Use Your Information

 

Your information is used to:

 

  • Deliver purchased digital products and services

  • Coordinate and facilitate tours and custom experiences

  • Provide customer support and follow-ups

  • Improve our offerings, communication, and customer experience

  • Respond to disputes, chargebacks, or suspected fraudulent activity, including submitting necessary evidence to financial institutions​

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3. Sharing of Information

 

We do not sell or rent your personal data. We may share limited information:

 

  • With vendors or service providers assisting in delivering services (e.g., email systems, payment processors)

  • To comply with legal or regulatory obligations

  • To financial institutions or legal entities if you initiate or are directly involved in a dispute, chargeback, or refund claim

     

    • This includes communication records and references to any third parties who may have advised, acted on your behalf, or participated in the action, if relevant to our defense

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Example: If another individual is proven to have guided or encouraged fraudulent behavior or refund abuse, we reserve the right to name that individual in the case documentation.​

 

4. Your Rights

 

You have the right to:

 

  • Request access to your stored personal information

  • Request corrections or deletions of your data

  • Opt-out of marketing communications

  • Ask questions about how your data is used​

 

5. Data Retention

 

We retain data only as long as necessary for the purposes outlined, including fulfilling legal obligations, resolving disputes, and protecting against fraud.

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6. Security

 

We implement reasonable security measures to protect your data. However, no digital system is completely secure, and we cannot guarantee absolute protection from unauthorized access.

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7. Participant Responsibility & Conduct

 

By purchasing from Become By Monicia or attending a tour:

 

  • You agree not to submit false claims or initiate chargebacks in bad faith

  • You acknowledge that if you participate in or are connected to a dispute or refund request, your communications and involvement may be documented and disclosed as evidence

  • You understand that encouraging others to file fraudulent claims or coordinating such actions may lead to legal consequences​

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8. Updates to This Policy

 

We may update this policy from time to time. Any changes will be posted on our website with the revised effective date.​

Payment Method

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

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